Returns & Exchanges

Returns & Exchanges

If you are not satisfied with your order, you have the right to return it.

Returns

If you are not satisfied with the items you ordered, you may return them within 30 days of receipt.

Before returning any item, you must first request a return form from our customer service team. Returns sent without prior approval will not be processed.

The completed return form must be included inside the package. If the form is not fully completed, we are unable to process your return request.

To qualify for a refund or exchange, the returned product must:

  • Be in original condition

  • Include all original tags and labels

  • Show no signs of wear or use

  • Be returned in its original packaging

We reserve the right to refuse returned items if there is reason to believe the items have been used or damaged due to customer handling.

Please note:
The address listed on our website is not a return address. All returns must be authorized through customer service first.

If you have any questions or concerns, our support team is always ready to assist you.

Refunds

Once the returned product has been received and inspected, we will either process an exchange or issue a refund.

Refunds will be issued to the original payment method within 7 business days after approval.

Late or Missing Refunds

If you have not yet received your refund:

  1. First, check your bank account again.

  2. Contact your credit card company, as it may take some time before your refund is officially posted.

  3. Contact your bank. Processing times may vary.

    If you have done all of the above and still have not received your refund, please contact us at: studio@lumfield.com

Return Conditions

  • You are responsible for paying your own return shipping costs. Shipping costs are non-refundable.

  • Returns must include a tracking number (at your own expense).

  • You must email a photo of the tracking number on the day the return is shipped.

  • The printed return form must be included inside the package.

  • Products must be unused and in original condition.

  • Products must be returned in original packaging.

  • Items damaged due to customer misuse will not be accepted.

For hygiene reasons, the following items are not eligible for return:

  • Underwear

  • Swimwear

  • Lingerie

  • Hosiery

  • Personal care products

These items cannot be returned and will not be processed.

Business Information

Company Name: TMC
Operating Under the Name: Lumfield
Chamber of Commerce Number: 92134866
VAT Number: NL004938015B40
Phone: +31 6 13257214
Email: studio@lumfield.com

Business Hours (Eastern Standard Time – EST, UTC -5)

Monday – Friday: 09:00 AM – 06:00 PM (EST)
Saturday – Sunday: 09:00 AM – 04:00 PM (EST)

We aim to respond within 24 hours.