Frequently Asked Questions

When can I expect my order?

The average delivery time is 4 to 15 business days. In most cases, orders arrive within approximately 7 business days.

We ship directly from our supplier. We do this intentionally — it allows us to reduce storage and transportation costs, which helps us keep our margins low and offer competitive pricing and regular promotions.

This model is also more sustainable. Fewer intermediary steps mean reduced emissions and less waste.

Please note: delivery times may occasionally vary slightly, as we rely in part on third-party shipping carriers.

My estimated delivery time has passed. Where is my order?

In 99% of cases, orders are delivered within the estimated timeframe. However, delays can occasionally occur during transit.

If you have not received your order 3 days after the expected delivery date, please contact us and we’ll be happy to assist you.

What are the shipping costs?

We offer FREE shipping on all orders.

I’m not satisfied with my order. What should I do?

We’re sorry to hear that you’re not satisfied. Please let us know how we can make it right.

Send us an email at studio@lumfield.com , and we’ll work with you to resolve the issue as quickly as possible.

Where can I find my tracking number?

Once your order has been processed and shipped, you will receive your tracking number via email.

Order processing typically takes up to 24 hours.

Please check your spam or junk folder if you don’t see the email in your inbox.

How can I contact you?

You can reach us through our contact form or by emailing us at:
studio@lumfield.com